Refund and Returns Policy

At Lusotis, we prioritize your satisfaction and strive to offer ergonomic chairs designed to protect your spine. Our Refund and Returns Policy ensures a smooth and transparent process, making your shopping experience worry-free. Please read the following carefully to understand our policies.

Eligibility for Refunds and Returns

To qualify for a return or refund:

  • The item must be in its original condition and packaging.

  • Proof of purchase (e.g., receipt or order confirmation) is required.

  • The return request must be initiated within 30 days of delivery.

Non-Returnable Items

The following are excluded from refunds or returns:

  • Items damaged due to misuse or negligence.

  • Customized or special-order chairs.

  • Clearance or final sale items.

Return Process

  1. Initiate the Request: Contact us via email at info@lusotis.xyz or call us at (225) 222-6871 with your order details.

  2. Approval Confirmation: Our team will review your request and provide a return authorization if eligible.

  3. Prepare the Item: Securely package the chair in its original box with all accessories.

  4. Ship the Item: Send the package to our address: 8400 Hayne Blvd, New Orleans, LA 70127, USA. Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

  • Refunds will be processed within 7-10 business days of receiving the returned item.

  • Approved refunds will be issued to the original payment method.

  • If the item is returned damaged or incomplete, a partial refund may apply.

Exchanges

If you receive a defective or incorrect item, we’ll gladly exchange it for the correct product. Please contact us within 7 days of receiving your order to arrange an exchange.

Contact Us

For any questions or assistance regarding our Refund and Returns Policy, feel free to reach out:

  • Address: 8400 Hayne Blvd, New Orleans, LA 70127, USA

  • Phone: (225) 222-6871

  • Email: info@lusotis.xyz

We’re committed to ensuring you have a positive experience with Lusotis. Thank you for trusting us to provide ergonomic solutions for a healthier spine!